Around the customer base

What's it about?

In this module, you'll learn how to interact with your clients professionally and safely without losing the spark. We'll cover the essential aspects of communication, from initial contact to managing regular clients. You'll learn how to identify potential risks early on and handle challenges with confidence. Exchanging expectations and feedback is also crucial for maintaining a healthy and respectful relationship. We'll address safety, screening, and de-escalation, and develop strategies to build trust and long-term relationships with your clients, protecting you from time wasters.

What to expect

In this module, you will learn how to optimize your communication with customers while ensuring a safe and respectful atmosphere. Here are the main topics we will cover:

• Communication channels
• Initial contact & screening
• Security
• Red Flags & De-escalation
• Expectations & Offers
• Feedback
• Regulars

What you take with you

After completing this module, you will be able to professionalize your communication with clients, always prioritizing safety, trust, and respect. You will learn how to confidently handle initial contact, identify potential risks, and effectively manage challenging situations. The insights gained from this module will enable you not only to run your business securely and sustainably, but also to build and maintain long-term, valuable relationships with your clients.

3 x 1h theory sessions via Zoom

For professionals