Description
Everything about customers
What is it about?
In this module, you’ll learn how to interact with your clients in a professional and safe manner—without losing the thrill. We’ll cover the key aspects of communication, from first contact all the way to working with regulars. You’ll learn how to identify potential risks early on and handle challenges with confidence. We’ll also focus on setting expectations and giving/receiving feedback, both of which are essential for maintaining a healthy, respectful relationship.
We’ll dive into topics such as safety, screening, and de-escalation, and develop strategies for building trust, establishing long-term client relationships, and protecting yourself from timewasters.
What to Expect
In this module, you’ll learn how to optimize your communication with clients while creating a safe, respectful environment. Here are the key topics we’ll cover:
- Channels of communication
- First contact & screening
- Safety
- Red flags & de-escalation
- Expectations & offerings
- Feedback
- Working with regular clients
What You’ll Take Away
By the end of this module, you’ll be able to professionalize your communication with clients while prioritizing safety, trust, and respect. You’ll know how to manage first contacts with confidence, spot potential risks, and handle difficult situations effectively. With the insights gained here, you’ll be equipped to run your business securely and sustainably, while building and maintaining long-lasting, valuable client relationships.
3 x 1h theory via Zoom
For professionals
